Just to counteract the notion that I'm always moaning about stuff in this blog, two instances of interactions with government departments where they have performed well.
Firstly I needed to renew my two children's passports. Although it was quite expensive we sent off the forms and photographs and received the new ones in about a week, much quicker than has happened previously.
Secondly I needed to change my driving licence from the old paper one to the newer plastic version. Again this took only about a week.
Just to keep with tradition though, one complaint; why is it necessary to carry the paper form along with the plastic licence? Surely nowadays the information regarding endorsements could be stored on the licence and anyone needing this information would be able to access it via a standard card reader?