Choose your battles is a phrase that first really came to my attention soon after I started working in an office some twenty years ago. It means that some things are worth fighting for but if you turn every argument into a war you'll just get very frustrated and people won't listen when there is something important you want to change.
My housekeeper might now want to consider this after her latest battle, with Tesco. A couple of weeks ago we shopped, they dropped, and as usual there were a couple of substitutions. These are normally okay (perhaps the one where they substituted a video for a different one was a bit strange) but this time our housekeeper went into battle and called the customer service number without first actually checking what had been delivered:
Housekeeper: I want to complain about a substitution in my delivery.
Tesco: What's the problem?
H: Well you've given us Beef and Potato dinners instead of Salmon and Asparagus, they were for my employer who's vegetarian. (My wife is vegetarian.)
T: I'm very sorry, I'll check if we have what you want at a different store... yes, we can send some over later today.
H: Thanks, perhaps you'll be more considerate when thinking about substitutions in future.
T: Yes madam.
A couple of hours later the door bell rings and the delivery man proudly hands over a tray of Salmon and Asparagus dog food, politely requesting a return of the beef version.
- Why didn't our housekeeper check what had been delivered? - She may have recognised the six tins as something not for human consumption
- Why didn't the Tesco member of staff mention that the item was dog food?
- Why the hell are we feeding our dog salmon and asparagus?